Can I get my money back if the ticket does not scan?

On Bidwave, yes — a full refund under the Bidwave Guarantee. Keep your confirmation email and tell support the same night.

Why are some resale prices below face value?

Because the seller can no longer go and a ticket is worth nothing after doors. Prices fall as the date approaches when supply is left.

Do I need an account to buy?

You can start a purchase with just your email; an account is created for you so your tickets and receipt are in one place.

Guides · English

Is it safe to buy resale concert tickets?

Yes — on a marketplace that holds your payment until the ticket is delivered and refunds you if it fails at the door. The risk is almost never the marketplace; it is paying a private seller directly. Here is what to check before you pay anyone.

Five checks before you pay

1. Is the full total, including every fee, shown before you pay? A real marketplace itemises its fees before payment; a charge you only discover afterwards is a red flag. 2. Is there a written guarantee, and what does it cover — delivery, validity, cancellation? 3. Who processes the payment? Card payments through a regulated processor can be disputed; bank transfers to a person cannot. 4. Is the company identifiable — a registered name, registration number and a support address on the site? 5. Can you see the ticket's section and quantity before buying, and is the seller's listing verified?

What the Bidwave Guarantee covers

Every order on Bidwave is covered: tickets delivered before doors, valid for entry, or a full refund. Payment is taken by card, iDEAL, Apple Pay or Google Pay through Stripe, and prices are all-in: no booking, service or delivery fee is added at checkout. Bidwave Limited is a registered company and its registration number and support contact are on every page.

Where people actually get scammed

Almost always outside a marketplace: a reply to a social-media post, a message in a fan group, a 'friend of a friend'. The seller asks for a bank transfer or a payment-app transfer 'because the platform takes fees', sends a screenshot, and disappears — or sends a real PDF that was also sold to four other people. The protection you give up by paying privately is exactly the protection that matters.

FAQ

Can I get my money back if the ticket does not scan?: On Bidwave, yes — a full refund under the Bidwave Guarantee. Keep your confirmation email and tell support the same night.
Why are some resale prices below face value?: Because the seller can no longer go and a ticket is worth nothing after doors. Prices fall as the date approaches when supply is left.
Do I need an account to buy?: You can start a purchase with just your email; an account is created for you so your tickets and receipt are in one place.