Refund policy

• We cannot deliver your tickets in time for the event.
• Tickets we supplied are refused at the door.
• The event is cancelled and not rescheduled — you choose a full refund or Bidwave credit worth 110% of the amount paid.
• We deliver tickets that materially differ from the listing — a different section or a smaller quantity than you bought.

“Full” means the entire amount you paid, returned to the payment method you used. Not credit, not a voucher, not a partial.

Your tickets carry over to the new date and remain valid. If the new date does not work for you, tell us within 14 days of the change being announced and we will refund you in full.

Resale tickets are sold for a specific dated event and are allocated to your order at purchase. So there is no general change-of-mind right once an order is placed or an auction is won.

• You decide not to attend.
• You cannot travel to the event.
• You are refused entry for a reason unrelated to the ticket — age, identification, or venue conduct rules.
• The line-up, support act or running order changes but the event goes ahead.

If you are a consumer in the EU or UK: the standard 14-day withdrawal right does not apply to tickets for a specific dated event. This is a statutory exemption, not a term we invented.

Email support@bidwave.events with your order reference and what went wrong. We respond within 24 hours.

Approved refunds are issued within 5 business days. Your bank then takes its own time to show it — typically 3 to 10 further days, which is outside our control.

Please contact us first. A chargeback takes months to resolve and we can almost always settle a genuine problem in a day. If we have made a mistake we will say so and refund you — you do not need your bank to make that happen.